Delivery
At Shutters Hardware USA we are pleased to offer dedicated support to assist with special orders If you would like to have an order shipped outside the United States or Europe, we can help! We can arrange a personalized, competitive quote for freight charges through our globally capable freight forwarder. Please email us at info@shuttershardwareusa.com or call us at 254-247-2203 (store number) with the following information: A link to the product page(s) or the SKU number(s) (found underneath the product name on the product page) of the item(s) you wish to order The total quantity you wish to order The final delivery address
Large Items: Requires pallet Shipping – price vary accordingly to weight and location of delivery-please email us for more info. We utilize Fedex Ground, Ups and carriers, other methods of shipping could be available upon request. Although every effort is made to process and expedite within 3/4 days after the confirmation of the order, if an out of stock or back-order situation arises, we will advise you as soon as possible and a refund will be issued. If item is on back-orders, we will advise you of an approximate time of delivery, again if you should decide not to wait a refund will be immediate. If we are not able to deliver the item we will promptly refund you the total amount. You may use PayPal, American Express, Mastercard or Visa to place your order. Inspect your pieces carefully and call our Customer Service at 254-247-2203 with any concerns. We remind our Customers that all our products are handmade and may differ from each other without being damaged. Only actual damages will be valid for our refund policy. You can reach us and pick up your products at the following addresses: 708 E. Elms rd, Killeen Tx 76542 Please note that, if you want to pick up your products, you need to take an appointment with our Customer Service by phone. Call us at 254-247-2203 for further information. Customer Service Hours: Monday – Friday 10:00am-6:00pm CT Saturday (Store number only) – 10:00am-6:00pm CT